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Frequently Asked Questions


For the following questions we have written elaborate answers. Please click on the respective question to get to the page with our answer. 

Is my account safe from being blocked, deleted or something similar?
 
Is the use of this type of service legal?
 
Are third parties able to see that a Social Media service provider has been used? How discreet is the process generally?
 
Is there a money back guarantee for my purchase?

How does the express delivery work?
    

When does the processing of my order begin?
If an order is placed before 5:00 pm CET on a weekday we will almost always process the order that same day. In approximately 90% of cases you will see an increase within 24 hours. Urgent orders such as Likes for posts or Photos etc receive higher priority so that as a rule these will begin within a shorter time period. At weekends and on national holidays it might take longer until results are visible. However, urgent orders will still start processing on the same day. In exceptional cases it might take up to three working days, but this occurs only rarely. The service time-period on a given product site applies from the beginning of the increase.
 
Do orders work like subscriptions?
No. You must make only a one-off payment. There are no multiple orders.
 
What payment options do you have?
Before completing your order, you can choose from two different payment options: Credit Card (Visa or MasterCard, via SagePay) and bank transfer (our service will start only after receipt of payment). We do not accept Paysafecard.

Do you offer discount coupons?
Yes. For each order, you will receive a bonus delivery code, which you can apply in your next order. With this, you will receive 15 per cent on top of the ordered amount. When you register for our newsletter before your first order, you will receive the code already for your first order from us. You can register on each product page. Last but not least, our newsletter will regularly inform you about special bonus offers.
 
Must I provide log in details?
No. We never require a password, admin status or similar.

Why do I need to give you my address when placing an order?
We are legally obligated to include a full set of data in the invoice. To comply with the regulations, please send us a complete set of data. Once you have done that, we can carry out your order.
 
Can I cancel my order?
It is possible to cancel an order before the beginning of the process. Simply contact us – preferably by email. However, after processing of your order has started, there is no option to 'return' the service. In the case that you want us to stop our services, we can in most cases offer a partial refund.
 
How is the success of the service verified?
The verification of the service‘s success is the increased count on the Fansite of your video or channel. To avoid confusion, please do not order a comparable service for the same site from elsewhere.

Is there a refill guarantee? If so, for how long?
It is very important to us that the likes etc. we generate for your social media channel are stable. We can tell from many years of experience that our service even works in the long run. However, if you do notice the likes we provided decrease in such a way that the number drops below the start amount, you don't have to worry. Simply contact us and we will refill the losses up until two years after your initial order.
 
Do the fans have an interest in my account?
As a rule, a concrete interest in the account is not, at the beginning, a given. If your account provides interesting content, then of course it is possible that the new fans will develop a genuine interest in your site.
 
What will not be accepted?
We will exclude Social Media profiles with the following content from our marketing services: 
  • Any kind of votings
  • Illegal activities 

  • Racism, fascism and xenophobia 
  • Adult content and in some cases erotic content
  • Gambling, betting, trading, and stock exchange
  • MLM/ network-marketing
  • Pharmaceuticals and armaments
  • Certain video games
  • Violent or repulsive content
  • Upon consultation: Political content
We reserve the right to reject any other content.

Can I delete my account?
Yes. If you like to delete your account, please send us an email and we will delete all personal data from our system.

Can I cancel my newsletter description?
Yes. To do so, please send us an email and we will unsubscribe you from our list.
 
How can I contact you?
If you have any further questions, you can contact us through

Email: [email protected]
Phone: +49 30 39 406 4112, Mo - Thu 9:30 - 18:00 CET, Fr 9:30 - 16:00
Live Chat: Mo - Thu 9:30 - 18:00 CET, Fr 9:30 - 16:00

 
Please note: We explicitly do not represent any social network and we are in no way affiliated to the platforms that our marketing service offers are about.